The response time was incredible! Our AC stopped working almost at closing time. Sara, the receptionist, assured me that a technician would be here first thing the following morning and he was. At 8:15 am he was here and at 8:25 the problem was fixed. I called the office back as soon as the technician left and thanked Sara for making the appointment as quick as possible and actually stuck to the agreement. Without a doubt I will use this company again!!