We have called or had several people out to look at our air conditioner which has been leaking off and on for a couple years. They have either not shown up for a repair with no phone call letting us know or have said nothing was wrong, yet we have still had leaks. I called Rich Services who sent someone out the same day and when Deborah from the office knew Josh would be late called to let me know, that was a nice surprise. Once Josh was here he noticed right away a problem with our drain piping and fixed it. He also let me know to keep an eye on it to make sure it is fixed completely and guaranteed his work for 90 days. I was extremely happy that someone actually did what said and guaranteed the repair done. I will definitely be using them again in the future. Thank you for a great experience.